Refund policy

Return & Exchange Policy

  • No Returns or Exchanges: We do not accept returns or exchanges once the product is delivered, except in cases of damage or defects.
  • Trial/Decant Sizes: To ensure customer satisfaction, we offer trial/decant sizes (20ml and below) so you can experience the fragrance before purchasing larger bottles.
  • Non-Returnable Items:

    • Full-size perfumes (once opened or used).

    • Trial/decant sizes.

    • Fragrances returned without original packaging.

Damaged / Defective Products

If your order arrives damaged, leaked, or defective, you must contact us within 2 business days of delivery at support@inspireperfumes.com with a mandatory unboxing video.

Once verified, you may be eligible for:

  • A replacement (subject to stock availability), or
  • A refund as per our refund policy.

Note: Without an unboxing video, claims for damages cannot be processed.

Customer Responsibility for Returns

  • If approved for return, the customer must ship the product back to us in its original condition and packaging.
  • Return shipping charges will be borne by the customer, unless the return is due to our error.
  • Shipping costs are non-refundable for:

    • Undelivered / unclaimed packages.

    • Customer-initiated returns.

Refund Policy

  • Approval: Refunds are issued only after inspection and approval of the returned product.
  • Mode: Refunds are credited back to the original payment method.
  • Deductions: A 2.5% payment gateway fee will be deducted from all refunds.
  • Failed Transactions: Refunds for failed online transactions are automatic and may take up to 7 working days. Inspire Perfumes does not hold these funds.

Cancellation Policy

  • Customer-Initiated Cancellations:

    • Orders can only be canceled within 1 hour of placing the order.

    • To request cancellation, email support@inspireperfumes.com with your Order ID and reason.

  • Inspire Perfumes Reserves the Right to Cancel Orders in cases such as:

    • Limited stock or unavailability.

    • Errors in pricing or product information.

    • Quality issues or suspected fraudulent activity.

Important Notes

  • Returns that don’t meet the above criteria will not be accepted.
  • Products returned without approval may be refused or destroyed.
  • Refund/exchange is not applicable on opened, used, or tampered fragrances due to health and safety reasons.

Our Promise: Every perfume you order from Inspire Perfumes is carefully packed and shipped with love. Your satisfaction is our priority, and we are here to help if anything goes wrong.

📧 For all queries, please write to: support@inspireperfumes.com